Digitalisation does not necessarily go hand in hand with disruption. In farmsaat AG's paper-based sales process using a catalogue and order form, the direct customer contact on site is an essential part of the sales model. This process is to be maintained and supported by an offline-capable app for tablets and smartphones.
WHAT WE DID
- Sync service for asynchronous data transmission
- Country-specific currencies, languages and input forms
- Agile development with continuous user feedback
- Intuitive interface adapted to the user
Lead time for order processing
Error rate compared to handwritten data entry
Synchronization of orders
The sales processes of farmsaat AG are completely paper-based. Orders are received directly at the customer's premises using a product catalogue and order form. Sometimes several days pass before the order is entered into the ERP system.
With the help of an offline-capable app for tablet and smartphone, the previous processes can be digitally supported and the time from order creation to processing in the ERP can be drastically reduced.
Orders can be processed directly so that the sales department has an up-to-date overview of all orders at all times. Customers, farmpartner, regional managers and sales department receive direct feedback aboud placed orders.
Head of Fulfillment and Digitalization farmsaat AG